Manage Service to Telecom Projects

Managed Services

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  • Operation and support of customer network to ensure service continuation and optimal performance.
  • Qualified staff to remotely serve OEM specialists calling from around the world.
  • SLA based service to attend customer requests including emergencies. Escalation path all the way to company executives.
  • Change control to keep up-to-date customer network database.
  • Expertise to propose and implement best practices and improvement initiatives.

Tasks

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Network Operation

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Hands & Eyes

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On-site Support

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Smart Hands

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First Line Maintenance

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On-call/Emergency Support

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SW Change

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