Manage Service to Telecom Projects
Managed Services
- Operation and support of customer network to ensure service continuation and optimal performance.
- Qualified staff to remotely serve OEM specialists calling from around the world.
- SLA based service to attend customer requests including emergencies. Escalation path all the way to company executives.
- Change control to keep up-to-date customer network database.
- Expertise to propose and implement best practices and improvement initiatives.
Tasks
Network Operation
Hands & Eyes
On-site Support
Smart Hands
First Line Maintenance
On-call/Emergency Support
SW Change
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